Responsible gambling

We want you to enjoy gaming in a way that feels safe, controlled and fun. If you ever feel gaming is becoming stressful or taking more of your time or money than you intended, there are practical steps you can take right away. Below you’ll find simple tools, clear signs to watch for, and straightforward steps to get help. Everything here is offered without judgment — just useful support when you need it.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

There are easy, effective tools built into your account to help you manage play.

Deposit limits: Set daily, weekly or monthly caps on how much you can deposit. Decreases take effect immediately; increases may require a short cooling-off period and verification.
Loss limits and bet limits: Choose maximum losses or stake sizes so you keep control of spending and risk exposure.
Session reminders: Enable timers that remind you to take a break after a chosen length of play.
Time-outs: Take a short break from play (for example 24 hours up to several weeks). Time-outs are immediate and reversible after the chosen period ends.
Self-exclusion: For longer breaks, self-exclusion blocks access for a fixed period (commonly six months or more). Self-exclusion is a stronger, longer-term measure and prevents account reopening until the period ends.
Marketing and bonus controls: You can opt out of promotional material and marketing to reduce temptation.
How to activate these tools: Use the responsible gambling section in your account or contact customer support via live chat or email to request changes. Support can explain options and confirm any required verification steps.

Warning Signs of Problem Gambling

Recognising changes early makes it easier to take helpful steps. If you notice one or more of these behaviours, consider using the tools above or seeking support:

Chasing losses — trying to win back money quickly after a loss.
Spending more time or money than planned, or hiding the amount you spend.
Neglecting work, family or daily responsibilities because of play.
Feeling anxious, restless or irritable when unable to gamble.
Borrowing money or using funds intended for bills to gamble.
Repeated unsuccessful attempts to cut down or stop playing.
Using gambling as a way to escape problems or feel better about low mood.

How to Set Deposit Limits

Setting a deposit limit is one of the quickest ways to protect your bankroll and keep play within your means.

Sign in and go to your account profile or the Responsible Gambling section.
Select the deposit limit option and choose daily, weekly or monthly amounts that match your budget.
Confirm the change. Lowering limits usually takes effect immediately; raising them may include a short cooling-off period for your protection.
Review and adjust limits whenever your circumstances change. Support can help if you prefer assistance setting sensible amounts.

Self-Exclusion and Time-Outs

If short-term tools are not enough, these options provide stronger protection.

Time-outs are ideal for short breaks and take effect immediately. You will be unable to log in or place bets during the chosen period, but the account remains active afterward.
Self-exclusion is for longer breaks (for example six months or longer). During self-exclusion the account is closed to play and you will not receive promotional offers. Self-exclusion can often be extended but is not usually reversible before the end date.
While excluded, you can still request withdrawal of any remaining funds; large withdrawals may require identity verification to protect your account and comply with safety checks.
If you want to self-exclude across multiple sites, support can explain available options and local resources that help with broader blocks.

Links to Support Organizations

If you feel you need more help, trained organisations and helplines are available to provide confidential advice, counselling and practical steps for recovery. You might find:

Telephone helplines that offer immediate emotional support and guidance.
Specialist counselling services for problem gambling that offer one-to-one or group support.
Financial advice services to help manage debt or build a realistic budget.
Local or national support networks that provide self-help resources and referral to treatment where needed.

Our support team can point you toward appropriate local services in your region and explain how to access confidential help. If you are in immediate crisis or feel at risk, contact emergency services in your area straight away.

Practical Tips for Mindful Play

Simple habits make a big difference to how you experience gaming.

Decide a budget before you play and stick to it — treat gaming as entertainment spending.
Use deposit and loss limits to remove guesswork during a session.
Set a time limit and use session reminders to avoid long, unplanned play.
Avoid gambling when tired, stressed or under the influence of alcohol or drugs.
Keep gambling accounts and payment methods separate from everyday finances.
Talk to someone you trust if you notice worrying changes in your behaviour.

Verification and Account Safety

We use identity checks to keep the site safe and to protect vulnerable players.

KYC checks are required before withdrawals and for some account changes. Typical documents include photo ID and proof of address.
These checks help prevent underage gambling and protect your money and personal information.
If you are asked for documents as part of a self-exclusion or limit change, support can explain why and how your information is protected.

We respect your decisions and are here to support whatever step feels right for you — from small limits to a longer break. If you want help using any of the tools above or want to talk in confidence about your options, please contact our support team via live chat or email and we will help you every step of the way.